Please access the e-Appointment system if you wish to view or cancel your appointment.

Note: In order to let other customers enjoy the benefit of appointment with our Customer Service Executives, please keep to your appointment, or cancel your appointment if you cannot make it.

On your appointment date:
(Applicable for Walk-in Appointment)

1. Please bring along your identity card and relevant documents (if applicable) to your enquiry.
2. Please obtain a queue number at the Reception Counter at least 5 minutes before the appointment.
3. If you are late for the appointment, you will be given a walk-in queue number and served accordingly.
4. If you are making an enquiry on another person’s behalf, please bring the original copy  of the authorisation letter and identity card of that person.